Reinventing your hotel’s dining area is an exciting step toward improving your hotel’s guest experience. There are a number of ways that hoteliers can boost their dining environment. Revamping dining areas can improve guest experiences, positively impact reviews, and increase future occupancy.

Know your Budget

First, you must have an idea of how much you are willing to spend on your renovations. It’s easy to get ahead of yourself when thinking about how you can improve your hotel’s dining experience, so start by setting your limit. Knowing your budget will help provide you with a better understanding of your priorities and expense limitations. If you need to apply for capital investment funds, collect some evidence to demonstrate why a renovation is necessary such as photos of damage or negative guest reviews.

 

Gather Feedback from your Guests

Next, you want to make sure you are making necessary changes that will turn a negative experience into a positive one. The best way to do this is by gathering feedback from your guests. You may do so by offering an incentive to guests if they complete an online feedback survey. This is a great way to encourage guests to provide you with the information you are seeking.

Another way of gathering feedback directly from those who are dining at your hotel would be to have feedback survey cards at each table in your dining area. They can complete the survey and place it in a survey box located at the entrance of the dining area. The same can be implemented in the guest rooms.

If you’re unable to conduct a survey on your own, choose a Sentiment Analysis solution that can provide actionable insights about guests’ dining experiences based on your online reviews.

 

Determine your Changes

Once you receive feedback, you can choose from one or a few points to revamp dining environment. When making your decision, keep your budget in mind. Use the guest feedback data you collected to prioritize your changes. Making improvements to dining area features that were mentioned in negative feedback can help you improve your online reputation over time.

If guests weren’t impressed with the food selection during breakfast, you have a few options. If you’re presented with this situation, think about offering one special food item each week in addition to what you’re already serving. Also, providing healthy food options at your hotel is a great way to enhance their dining experience.

In some cases, guests could say the quality of their dining wasn’t too great. Consider upgrading your tableware and adding a few condiments and sauces to your tables. You can also set up an outdoor eating area. No matter what you change, make sure your goal is to always make improvements to the quality of your guests’ experience.

 



 

Make Changes

Now, one of the most important components of making changes is time. You have to make sure that you are completing these renovations at a time that won’t interfere with your current guests. For example, you might want to upgrade your dining furniture. If so, make sure shipping comes in at a time where guest interaction is low. You wouldn’t want guests swerving through furniture to reach your front desk. If making the changes will be quite loud, avoid renovating at night when guests are sleeping.

If the renovations to your dining area are extensive and will last days or weeks, make plans for a temporary dining space so that guests don’t miss out on an important amenity like complimentary breakfast. This is a very exciting moment for you and your hotel. Make sure your guests experience happiness from your changes too.

 

Market your Dining Renovations

Finally, it’s time to show off the changes you have made to your hotel dining area. No matter how big or small the change is, show guests that you’re always seeking to improve their experience. An excellent way of doing this could be to promote it on your website. Update your site with your latest dining photos. Don’t forget to add your changes to the amenities section if applicable. Also, promote your changes on social media to maximize guest interaction. Ultimately, you should create a buzz so that travelers will want to stay at your hotel and be a part of your new dining experience.