Enterprise Solutions for Hotels
Our solutions and technology are built to grow with our hotel partners. Save time and enjoy the peace of mind of knowing that your hotels are performing well online. We can help you implement new brand standards for negative review responses or provide a system for resolving guest concerns at the property level.
Whether you have 500 or 5,000 hotels, our scalable solutions will work for your brand. We’ll work closely with your company to ensure that brand and management company standards are followed so that the online experience for guests is seamless.
Brand-Wide Review Responses
Help every hotel in your brand respond to important reviews in a timely and appropriate manner. Our Respond & Resolve™ program provides personalized responses on every major review platform, including OTAs. Get actionable insights for your portfolio with brand-wide sentiment analysis reporting. Mandated plans can even provide a new revenue stream for your brand.
Guest Relations Ticketing System
Resolve guest concerns quickly and efficiently with a new guest relations ticketing system. Inbound messages from your guests receive an immediate, custom response. Then, property-level contacts can work with the guest directly through our system to implement a solution. With our escalating ticketing system, every guest issue will be handled professionally.
Sand Hospitality has gone from utilizing Travel Media Group for social media only services at just a few of our hotels... to adding our entire portfolio of hotels and expanding services. Well worth the investment for our company. The personal attention and commitment to our success is beyond expectation.
Jason Mortland Revenue Management/Operations, Sand Hospitality, LLC
Data and Technology Partnerships
Our technological innovation and in-house development sets Travel Media Group apart as a leader in the hospitality industry. The review and social media data fields and management tools that we built power our solutions. We can integrate advanced reporting into your PMS system and provide white label versions of our solutions.
We partner with hospitality technology service providers and can work with you to provide custom solutions, including:
White Label Marketing Solutions
Advanced Analytics and Reporting
Review & Social Media API Availability
Meet Our Enterprise Sales Team
Emily Michael
Director of Enterprise Sales
Erica Jo Rago
Vice President, Strategic Partnership & Sales
Jason Lee
Chief Technology Officer
Michael Voss
Enterprise Sales Director