Hotel Marketing Resources

In this episode of the Suite Spot, Host Ryan Embree discusses how hotels can market their breakfast offerings in order to set and exceed expectations for future guests. Hotel breakfast was one of the most impacted pieces of the guest experience during the pandemic and it’s critical for hoteliers to communicate accurate messaging and information […]

The COVID-19 pandemic brought a lot of changes to the hospitality industry. From the ways we communicate with guests to the ways we manage hotels to even the ways we advertise online, we’ve had to adapt our approach in the era of the pandemic. One change that feels permanent is the digital concierge- but why? […]

As more travelers begin their hesitant return to travel, hoteliers face myriad new challenges and uncertainties. Over the course of the pandemic, travelers’ awareness for their own health and safety grew to even greater heights, overall raising the bar for cleanliness and safety across the industry. When those raised expectations aren’t met, frustrations may follow. […]

Since last year, when many hotels and restaurants were forced to shut down due to the pandemic, there has been a struggle to find hospitality workers as the industry rebounds. After millions of hotel and restaurant workers were laid off, many decided to find jobs in other industries. With the inability to fill these positions, […]

As hotel owners, we’re trained to pay special attention to any negative feedback we receive. We’re on high alert to see where guest expectations were not met, and what we can do to smooth over the situation or improve it for next time. However, we hardly pay special attention to positive feedback or reviews online. […]

In our previous blog, we covered how to handle a guest’s questions through social media DMs. In this post, we’ll cover the second reason a guest will reach out via DM: when they have a compliment. Compliments feel wonderful to hear as a hotelier, as they’re often a great sign that you and your staff […]