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For over 30 years, Travel Media Group has been an industry-leading provider of hotel marketing and advertising services to hospitality professionals across the country. Read our hotel marketing blog to stay up to date on social media trends, online review response tips, the newest research on search and SEO, and much more.
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Watch the webinar: Online reviews for topics such as products, restaurants, and hotels are more relevant now than ever before. Reviews continue to be the best way to influence potential customers and guests to convert. It is now standard practice for undecided shoppers and travelers to go immediately to the online review section before they […]
The final Suite Spot episode of 2022 is here! Sit down with host Ryan Embree and Travel Media Group President Dana Singer as they reflect on the progress TMG has made over the past year and relish the amazing achievements it brought with it. From exciting innovations like Social 2.0 and TMG Translations, to the […]
Guest reviews are like a coin. On one side, they can generate astounding results for your business. And on the other side, they can have an immense negative impact on your business. As a hotel restaurant operator, it is important to note that you can influence your outcome by actively managing your online guest reviews. […]
It sure is exciting to see how rapidly social media changes over time. One minute platforms like Snapchat and Skype are relevant in their space, but they almost seem obsolete due to direct messaging and Zoom. Recently, the emergence of Tiktok has significantly impacted the social media landscape as a whole. Shifts in digital trends […]
People think a hotel visit begins when a guest walks to the front desk and officially checks in. They also believe that a hotel visit ends when you return to the front desk and check out. This may have been true in the past, but it is not anymore. The guest experience from check-in to […]
Join host Ryan Embree as he sits down with Hospitality Trailblazer Richard Alberigo, President & CEO of Alberigo Hotel Management. These two hospitality experts outline 2023 travel trends and traveler behavior, the true meaning of hospitality, exciting developments at Alberigo Hotel Management, and so much more. Suite Spot Podcast · 105 – TMG Hospitality Trailblazers: […]
The unethical practice of receiving or even encouraging fake guest reviews comes with severe repercussions. Hoteliers understand that more positive reviews and overall higher ratings attract more bookings. You may have thought about doing the same for your hotel property but this is a big mistake. Take the advice provided here and ensure you stay […]
*DISCLAIMER* Thank you for listening to the Suite Spot. During episode 104, you will hear slight audio distortion due to a disrupted signal connection at the time of recording. We apologize in advance and hope you enjoy the episode. Host and Marketing Director Ryan Embree and Tom Magnuson of Magnuson Hotels take time to reflect […]
When industry experts forecast an unfavorable economic climate looming, it is normal for businesses in the hospitality industry to generate concern. When hearing this news, hoteliers often feel apprehensive and take many precautions at the property level. Management may decide to implement cost-saving measures to hedge against a predicted financial loss. This type of action […]
Having a social media presence is common knowledge for hotels these days. However, what’s not common knowledge is how to connect with guests via social media platforms successfully. This challenge becomes even more difficult as new social media applications consistently emerge. Often, it can simply be too much to handle for hoteliers, and they seek […]
You may wonder why responding to online guest reviews is so important as a hotelier. Responding to guest reviews not only builds your online reputation but also does much more. Review response writing is an excellent exercise to practice. When you do it enough, the quality of your responses will improve before you know it. […]
Halloween is not the only frightful thing happening this month. The repercussions of abandoning your online guest reviews are even more haunting. The hospitality industry is thriving and healthy, which means hoteliers can expect an ample supply of online guest reviews. This is no trick, and if you neglect your online guest reviews, there are […]
Watch the Webinar: When a guest writes a review on your hotel and takes time out of their day to provide you with feedback, the property should respond. It is only fitting to dedicate time from your day as the reviewer did from theirs. Writing a considerable and proper response to a guest review takes […]
It is frustrating when you come across a negative review written about your hotel. Your first reaction might be to defend your reputation and immediately find fault with the reviewer. However, this is not the correct way to handle the situation. The best way to address a negative online guest review is to turn it […]
People all over the world are enjoying the flourishing state of international travel and all the wonderful consequences that come with it. With fewer restrictions being placed on travelers as they circle the globe, international travel is back and better than ever. For hotels, this means a perfect opportunity to interact with and capture a […]
The first installment of Hospitality Trailblazers on the Suite Spot podcast with Marketing Director/Host Ryan Embree, featuring President of Coakley & Williams and SVP of Business Development at Hotel Equities, Mark Williams! These two discuss everything from the origin story of Coakley & Williams, navigating the new landscape of the hospitality industry, and what is […]
This past summer certainly was a busy one for the hospitality industry. Travel Media Group has collected guest sentiment data over the summer and this information provides insights into what hotel guests were saying about their hotel experiences during this time. Take a look at the full report to give your hotel or hotel groups […]
The ongoing staffing shortage in the hospitality industry remains a challenge for hoteliers worldwide. Travelers are raising their expectations and want high-quality guest service from check-in to check-out. The increasing demand for services like housekeeping, maintenance, and on-site amenities puts significant pressure on hotel management. So what can you do? You need to set your […]
An unfortunate and inevitable outcome of an online hotel presence is receiving negative guest reviews. These unpleasant remarks may feel harsh, and your initial reaction is most likely to respond by defending your hotel’s reputation. A guest review may critique cleanliness, housekeeping, or service. You may even remember the guest who stayed at your property […]
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