Read More Posts from TMG Staff Members
The Importance of Guest Feedback to the 2021 Traveler
The hospitality industry made a number of adjustments over the course of the coronavirus pandemic. We’re not out of the woods yet, either – even as travel numbers continue to trend in a positive direction, hotels still have to make continuous adaptations to stay...
Optimizing Guest Survey Conversions Through Email Marketing
We all know how important guest feedback is to your hotel experience – future plans and current adjustments are largely influenced by what travelers have to say. As the travel industry continues to recover from the COVID-19 pandemic, hotels are going to be more...
74 – Prepping Your Hotel For The Busy Season
In this episode of the Suite Spot, we dig into the archives to unveil a never-before-heard episode on how hotels can prep for the busy summer season. Host Ryan Embree is joined by Director of Marketing, Anne Sandoval, to share tips and tricks on how to get the most...
How to Respond to Guest Reviews: Avoiding Common Pitfalls
As more and more travelers pack up and plan trips, hotels will see a proportional rise in guest reviews. This can be equal parts exciting and nerve-wracking for hoteliers – you’ll want to respond quickly, but if the feedback isn’t quite what you were expecting,...
Which Guest Feedback Tool Is Right for Your Hotel?
Whether we love it or not, feedback is a critical part of a guest’s journey through your hotel. Their responses inform how you can market your hotel to future guests, and more importantly, they share how your guests felt about your amenities, location, and rooms....
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