In this episode of the Suite Spot, we celebrate another exciting solution update launch with Host Ryan Embree and VP of Product & Technology, Jason Lee. Ryan and Jason roll out and explore the new advanced sentiment analysis and reporting for hotels. The episode...
In this special edition of the Suite Spot, host Ryan Embree discusses the recent Hotel Digital Marketing Workshop Event hosted by Travel Media Group. This season’s theme was titled “How to Keep Occupancy Hot this Fall” and focused on capturing occupancy as children...
In this episode of the Suite Spot, we take a trip down the traveler’s booking path and explore what role social media and reputation play in a guest’s decision-making. Host Ryan Embree and VP of Product & Technology, Jason Lee share how to improve your...
In the previous blog, we discussed the new traveler types that are emerging post-COVID, as well as what to anticipate in terms of each of their expectations. This post will cover a few examples to help you understand what situations you may encounter with these new...
Hotel guest expectations have been steadily rising over the last decade. The increase has been fueled by the introduction of more online review sites and growth in traveler feedback. COVID-19 raised the bar even higher for hoteliers, completely transforming what...