Read More Posts from TMG Staff Members
82 – 1 on 1 Hotel Workshop Takeaways & Insights
In this special edition of the Suite Spot, host Ryan Embree discusses the recent Hotel Digital Marketing Workshop Event hosted by Travel Media Group. This season’s theme was titled “How to Keep Occupancy Hot this Fall” and focused on capturing occupancy as children...
How to Respond to Frustrated Guests on Direct Messaging Platforms
Handling frustrated guests online is a delicate balancing act. On one hand, you may feel compelled to rush in and defend yourself, your property, and your hardworking staff against any negative commentary from previous or upcoming guests. On the other hand, however,...
Where (and How) Hotels Can Properly Set Guest Expectations
In the previous blog, we discussed a scenario where two different travelers had negative experiences that led to them posting one-star reviews online. This post will cover where hotels can set the proper expectations to avoid this scenario in the future, and what to...
81 – How Social Media and Online Reviews Impact Conversion
In this episode of the Suite Spot, we take a trip down the traveler’s booking path and explore what role social media and reputation play in a guest’s decision-making. Host Ryan Embree and VP of Product & Technology, Jason Lee share how to improve your...
How New Traveler Expectations Impact Occupancy
In the previous blog, we discussed the new traveler types that are emerging post-COVID, as well as what to anticipate in terms of each of their expectations. This post will cover a few examples to help you understand what situations you may encounter with these new...
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