Read More Posts from TMG Staff Members
Guests as Influencers: How to Reach Out About Positive Feedback
As hotel owners, we’re trained to pay special attention to any negative feedback we receive. We’re on high alert to see where guest expectations were not met, and what we can do to smooth over the situation or improve it for next time. However, we hardly pay special...
How to Handle Guest Compliments and Complaints Using Social Media DMs
In our previous blog, we covered how to handle a guest’s questions through social media DMs. In this post, we’ll cover the second reason a guest will reach out via DM: when they have a compliment. Compliments feel wonderful to hear as a hotelier, as...
83 – Advanced Sentiment Analysis and Reporting
In this episode of the Suite Spot, we celebrate another exciting solution update launch with Host Ryan Embree and VP of Product & Technology, Jason Lee. Ryan and Jason roll out and explore the new advanced sentiment analysis and reporting for hotels. The episode...
The Dos and Donts of Responding to Guests on Social Media
Understanding the way guests use social media can help you anticipate the ways they’ll communicate with you. Overall, this is crucial, because in a world where most communication is done online, you’ll want to know why guests are reaching out to you and...
Marketing Your Hotel Event Spaces
If your hotel has an event space, chances are it hasn’t seen much action throughout the pandemic. With conferences at a standstill, many hoteliers had to be inventive, turning these spaces into food banks or shelters to help their communities. Now that the industry is...
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