Read More Posts from TMG Staff Members
Unlock Better Decision-Making Using Your Hotel’s Reputation Data
Decision Costs Before we can understand how to improve our decision-making on the property, we first have to cover the costs and impacts of those decisions. The first and most obvious decision cost is money. Whether it’s a simple linen upgrade or full-out PIP or...
Can You Get Bad Reviews Removed from TripAdvisor?
Many hoteliers wonder how they can get negative reviews removed from TripAdvisor. Receiving negative reviews can be bad news for GMs and owners. However, TripAdvisor won’t remove negative reviews simply because they paint a bad picture of the hotel. Reviews must...
86 – Planning Your Hotel’s 2022 Social Media Calendar Part I
In part 1 of 2 of this special edition of the Suite Spot, we help hotels start to fill their 2022 calendars and strategize social campaigns. Host Ryan Embree is joined by Client Success Team Lead, Aislynn Roberts to cover the winter and spring seasons. Listen and...
How Social Media Impacts Traveler Buying Decisions
Travelers interact with a number of brands, websites, and marketing channels during the booking process. They are surrounded by advertisements from hotels and OTAs that may appear on TV, on a billboard on their way to work, or even online as they read the news or...
Improving the Guest Experience with Reliable WiFi
Now more than ever guests are looking for comfort and convenience at hotels. This demand has spread to an essential amenity- wifi. However, guest expectations go beyond simply having access to the internet on their personal devices. They’re also looking for high-speed...
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