Read More Posts from TMG Staff Members

5 Ways to Turn a Negative Review Into a Positive

Dealing with negative reviews about your hotel can be challenging. It’s natural to feel defensive when your reputation is at stake, but it’s essential to approach these situations thoughtfully. Transforming a negative review into a positive experience for...

Social Video Content Creation for Hotels [Webinar]

In today’s digital age, the power of video content cannot be overstated, especially in the hospitality industry. Videos evoke emotions and create a sense of immersion that still photos simply cannot match. Imagine watching a dynamic video of a hotel’s beautiful...

How to Maximize Your Bookings During Summer Travel

Summer travel is in full swing, making it the perfect time for hotels to ramp up their booking strategies. To capture as many reservations as possible, hoteliers must focus on their digital presence and online marketing efforts. This summer, the key areas to hone in...

Social is the New Search

Social media has expanded past its original purpose of connecting people. It has evolved into a powerful tool for discovering new information. Hotels must maintain their social presence to ensure they remain relevant in online searches.  For hoteliers, this trend...

Crafting a Strategic Reputation Management Action Plan for Your Hotel Portfolio

  Hoteliers often ask if review responses and guest feedback are still important. The answer is, and will always be, yes. According to Accor’s Importance of Reviews and Reputation Report released in June 2024, 97% of online users read reviews at least some of the...