Read More Posts from TMG Staff Members
Winter Guest Sentiment Report: 4th Edition
The winter season always keeps hoteliers on their toes, and this year was no exception. Despite the chilly temperatures outside, guest sentiment on online review sites continued to heat up, as reflected in this year’s Winter Guest Sentiment Report. The winter season...![Managing Your Hotel’s Food & Beverage Online Reputation [Webinar]](https://www.travelmediagroup.com/wp-content/uploads/2025/02/Managing-Your-Hotels-FB-Reputation.pptx-500x281.jpg "Managing Your Hotel’s Food & Beverage Online Reputation [Webinar]")
Managing Your Hotel’s Food & Beverage Online Reputation [Webinar]
In today’s hospitality world, there is a trend and concentration on food & beverage among travelers. Brands and management groups are beginning to include F&B and focus on its importance. In a conversation with Paul Coury of Coury Hospitality on the Suite...
The Love Language of Hospitality: Thoughtful Replies to Guest Reviews
In the world of guest satisfaction, words carry immense power. Every guest review, no matter if it’s glowing with praise or filled with constructive criticism, is an opportunity for hotels to communicate their love language: thoughtful, personalized responses that...
Year in Review: Conducting Your 2024 Online Reputation Audit
As the year ends, hotels must reflect on their online presence and reputation. A well-executed audit can reveal what guests love about your property, where there’s room for improvement, and how to use social media to enhance your online reputation further. This is not...
Avoid the Social Media Graveyard: Keeping Your Profiles Alive
During the Halloween season, haunted houses and ghost towns might feel like thrilling seasonal attractions, but when it comes to your hotel’s social media, the last thing you want is an eerie silence. An inactive profile can seem as ghostly as an abandoned building,...
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