Read More Posts from TMG Staff Members
How Quickly Should I Respond to Reviews?
As guest reviews continue to define a hotel’s reputation, it is apparent that prioritizing review response time can lead to a significant increase in the overall score. When a guest leaves a review on a review site like Google Reviews or TripAdvisor, responding...
112 – Responding to Guest Satisfaction Surveys
In this episode of the Suite Spot Podcast, host and TMG Marketing Director, Ryan Embree and Chief Technology Officer, Jason Lee, tackle how guest satisfaction surveys impact a hotel’s operations and influence overall bookings. From topics such as what questions to ask...
Why Should You Join a Hotel Industry LinkedIn Group?
LinkedIn is a great social platform for building your professional network, engaging with career-focused social content, and learning from various experts in their respective industries. The website also provides several helpful resources for hoteliers, such as...
Top 4 Ways To Find Viral Social Media Trends For Hotels
Finding innovative ways to go viral can be a very unique and lengthy process for hoteliers. After all, social media is a vast landscape that changes rapidly with a multitude of content for viewers. Many hoteliers do not know what trends to look for or where to find...
Creative Ways to Personalize Your Review Responses
Online guest reviews are written by real people who have a real connection with your hotel properties. Think about it, guests who recently stayed at your hotel decided to take the time out of their day to curate a thoughtful and valuable piece of feedback for you. The...
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