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TMG Summer Guest Sentiment Report: 2nd Edition
This summer season has been absolutely scorching, with millions of online hotel reviews containing vast amounts of guest feedback to guide hoteliers on what travelers felt and said about their summer travels. In the second edition of our Summer Guest Sentiment Report,...
How to Respond to Reviews about Cleanliness
Safety and cleanliness continue to be extremely important as travelers’ standards for clean hotel conditions rise. Even though the hospitality industry is a few years removed from the notorious COVID-19 pandemic, guests have even higher expectations for hoteliers to...
117 – TMG Hospitality Trailblazers: Daniel Berman
Our latest and greatest TMG Hospitality Trailblazers episode features the President and CEO of AD1 Global, Daniel Berman! Join Suite Spot host, Ryan Embree, as he and Daniel discuss some very eye-opening hospitality subjects prevailing in the industry and give...
How to Respond to Reviews about Food
One of the best parts of any trip and experience is undoubtedly food. Breakfast, lunch, dinner, or little snacks in between meals excite and comfort travelers whenever they stay at hotels. Responding to reviews about food centers around properly setting expectations...
How to Respond to Reviews About Price
Price is a very significant yet sensitive topic for many travelers. Receiving online guest reviews related to this subject is common, and these reviews need the utmost attention and consideration when writing a response to them. Remember that there is a correct way to...
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