In just one year, we helped the Fairfield Inn & Suites Tulare get:
353% more TripAdvisor reviews posted
4.1 score on Google+
1st place on Google Hotel Finder
TripAdvisor Certificate of Excellence
Speak with one of our experts today to get a complimentary analysis of your online reputation by calling 888.855.2590.
Recent studies show that travelers who book their hotels online are “free agents” – they aren’t tied to brand loyalty and have a new set of criteria that motivate booking: price, location, and online reviews. An increase in your hotel rating on review websites can increase your occupancy, allowing you to also increase your room rates.
1. Read & Respond to Reviews
78% of online hotel bookers say that managers that respond to reviews (good and bad) care more about their customers. That’s a huge deal for your reputation. By simply taking the time to write a unique response to each review, you show travelers who look at your profile that you care.
2. Request Reviews from Satisfied Customers
Make it a priority to openly discuss online reviews with your hotel guests. That way when your staff members receive a compliment, they can encourage happy customers to share their experience on TripAdvisor and other review sites like Google and other major travel websites.
3. Discuss Reviews With Your Staff
You can use positive reviews to motivate your staff and acknowledge their hard work, and use negative reviews as training opportunities.
Remember, your online reputation will never excel if you aren’t offering a good customer experience offline. By focusing on providing quality and value for your guests every day, you’ll be boosting your online reputation at the same time.
Ask about our review response service that provides thoughtful,
professional responses to 20 reviews a month and includes
sentiment analysis, review alerts and monitoring, and much more.
When travelers are searching for the perfect hotels, they frequently turn to online review websites. It can be difficult for hotels to improve their online reviews, but it is possible. That’s where Travel Media Group’s Reputation Management services can help. Our reputation solutions for hotels include alerts when new reviews are posted, the ability to respond to reviews on popular websites, and even the tools to help gain more positive reviews. Contact us today to see how Reputation Management can help your hotel.