Hotel Marketing Resources
This summer season has been absolutely scorching, with millions of online hotel reviews containing vast amounts of guest feedback to guide hoteliers on what travelers felt and said about their summer travels. In the second edition of our Summer Guest Sentiment Report, we analyzed over 1.6 million guest reviews that contained 7 million guest sentiment […]
Safety and cleanliness continue to be extremely important as travelers’ standards for clean hotel conditions rise. Even though the hospitality industry is a few years removed from the notorious COVID-19 pandemic, guests have even higher expectations for hoteliers to meet. This may seem like a tough hill to climb, but it is much easier than […]
Our latest and greatest TMG Hospitality Trailblazers episode features the President and CEO of AD1 Global, Daniel Berman! Join Suite Spot host, Ryan Embree, as he and Daniel discuss some very eye-opening hospitality subjects prevailing in the industry and give insights into how hoteliers can effectively navigate the landscape. And so much more! Suite Spot […]
One of the best parts of any trip and experience is undoubtedly food. Breakfast, lunch, dinner, or little snacks in between meals excite and comfort travelers whenever they stay at hotels. Responding to reviews about food centers around properly setting expectations on what guests can look forward to when they arrive. Travelers have different tastes, […]
Price is a very significant yet sensitive topic for many travelers. Receiving online guest reviews related to this subject is common, and these reviews need the utmost attention and consideration when writing a response to them. Remember that there is a correct way to respond to reviews on price when they are negative and positive. […]
Amenities are a staple of any hotel or resort. Travelers love knowing what on-site facilities they can experience and enjoy during their stay, such as a fitness center, spa, or complimentary Wi-Fi. These features increase bookings and guest satisfaction if delivered correctly. Amenities also tend to be frequently mentioned in online guest reviews, where travelers […]